FAQ

​How Do I Place An Order?

Orders can be placed at www.kwhilbeads.com or @kwhilbeads on Instagram.

Will Orders Still Be Accepted Via Instagram?

Until further notice, orders MAY STILL BE PLACED ON INSTAGRAM.

Payment and Shipping

Payment is due at time of order.  Orders placed on www.kwhilbeads.com will be processed via Paypal.  Orders placed on instagram @kwhilbeads can be paid via Venmo, Zelle, or CashApp.

Returns & Refunds

All items are made to order so returns with refunds are not accepted.  However, customer service is a top priority.  Items can be exchanged or store credit will be offered.  All pieces come with a 120-Day Replacement Guarantee.  Replacement will be processed for broken clasps, broken bracelets, lost or discolored beads or charms. If same item is no longer available, it will be replaced with a comparable item. 

Caring for Your Jewelry 

Stretch Bracelets:

1. Never stretch your bracelets to put them on.  Instead, gently roll your bracelets on.  

2. Avoid directly spraying perfume onto your pieces.

3. To clean your pieces, use lukewarm water and a mild dish detergent.  Gently brush your piece with a soft brush and pat dry, to avoid oxidation.

4. Remove jewelry before any rigorous activity and before sleeping to avoid unnecessary wear of the elastic.

Anti-Tarnish Metal

1. Avoid contact with water.

2. Remove pieces before any rigorous activities as sweat may cause them to turn faster.

3. Clean regularly with a dry cloth.

Choosing the Right Size

STANDARD WOMEN'S SIZE WILL SHIP AS SMALL-MEDIUM.

 

STANDARD MEN'S SIZE WILL SHIP AS LARGE-EXTRA LARGE.

 

Measure your wrist to find your size.
Extra Small: 6.oo" | Small: 6.50" | Medium: 7.00" | Large: 7.50" | Extra Large 8.00"

sEEN ON iNSTAGRAM

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Contact Us

Email: kay.whilby@kwhilbeads.com - Call: 678-631-6975

 

© 2020 by K. Whilbeads. Proudly created with Wix.com by Kay Whilby.